Returns &
Refund Policy
We want you to love your lamp. If something isn't right, we'll make it right — no runaround.
Important
Returns must be initiated within the window below. Items must be unused and in original packaging. Damaged or wrong items are replaced at no cost — contact us within 48 hours of delivery.
01. Return Window
Pakistan (Home)
7 days
From date of delivery
Middle East
14 days
From date of delivery
UK & Europe
14 days
From date of delivery
North America
14 days
From date of delivery
Australia
14 days
From date of delivery
Rest of World
14 days
From date of delivery
02. Eligibility
Accepted
- Unused, original packaging with all tags intact
- Arrived damaged or defective
- Wrong item received
- Significantly different from description
Not Accepted
- Used or assembled items
- Customised or personalised lamps
- Items without original packaging
- After the return window
- Buyer's remorse after use
03. How to Return
Contact us
Email support@lampandglow.com with your order number and reason. Attach photos if the item is damaged.
Get approval
We respond within 1 business day with a Return Authorisation (RA) number and return address.
Pack securely
Re-pack in original packaging. Include your RA number inside the box.
Ship it back
Use a tracked courier. Return shipping is covered by us for damaged/wrong items. For change-of-mind returns, shipping is at your expense.
We inspect & act
Once received and inspected, refund or replacement processed within 3–5 business days.
04. Refunds
Refunds go to your original payment method. Timelines:
Jazz Cash / EasyPaisa
1–3 business days
Bank Transfer (Pakistan)
2–4 business days
Credit / Debit Card (Razorpay)
5–7 business days
Stripe (International)
5–7 business days
Cash on Delivery
Bank transfer within 3–5 days (we'll request your details)
Store Credit
Instant — available immediately
Original shipping charges are non-refundable unless the return is due to our error.
05. Damaged Items
Act within 48 hours
If your lamp arrives damaged, contact us within 48 hours. We'll arrange a free replacement or full refund — whichever you prefer.
Send to support@lampandglow.com:
- Your order number
- Clear photos of the damaged lamp
- Photo of the outer packaging
- Brief description of the damage
06. International Returns
Return Shipping Cost
For international change-of-mind returns, return shipping is the customer's responsibility. For damaged/wrong items, we reimburse reasonable return shipping costs.
Customs on Return
Mark the shipment as 'Returned Goods – Country of Origin: Pakistan' on the customs declaration. Incorrect labelling may cause delays.
UK & EU Consumer Rights
UK and EU customers have a statutory 14-day right of withdrawal under the Consumer Contracts Regulations and EU Directive 2011/83/EU for standard (non-customised) items.
US Customers
Eligible items may be returned within 14 days. Refunds processed in USD at the exchange rate at time of original order.
Need help with a return?
We respond within 1 business day.
